Refund policy
Last updated 12 November 2026
You can get a full refund for a test you have not started, within 14 days of buying it.
Tests you have not started
Within 14 days of buying, you can cancel a test you have not started and get the full price back. The bundle of three is one purchase: you can cancel it for a full refund while none of its tests has been started.
Tests you have started
When you buy, you agree to have the test straight away and that the right to cancel ends once you start it. A started test cannot be cancelled for a refund, unless it did not work as described because of a fault on our side.
How to ask
Contact us using the details below, giving the name on your account and the date you bought. We refund to the card or account you paid with within 14 days of the day you tell us you are cancelling. The test is removed from your dashboard when the refund is made.
The free sample
The free sample costs nothing, so there is nothing to refund.
Who we are
Enprep is run by Enprep Ltd, a company registered in England and Wales, company number 17332349. You can reach us at its registered office:
Enprep LtdOffice 141285 Dunstall HillWolverhamptonWV6 0SRUnited Kingdom